Secrets To Onboarding New Employees for Increased Engagement in Restaurants

A 3 min read.

A Guide To Onboarding New Employees and Keeping Them Engaged in Your Restaurant to Save Time, Energy, and Money.

With warmer and longer days on the horizon, the hiring season has officially begun. 

If you’re like other food and beverage businesses, you’re gearing up for increased traffic by hiring new team members to help make this Spring and Summer smooth and lucrative.  

Luckily, with a record number of applicants on Poached, now is the perfect time to make a few great hires—but that won’t guarantee you’re entirely out of the weeds. 

Onboarding new employees and emphasizing increased engagement in the first few months of training is critical to improving retention rates. You must pay close attention to this process to ensure that great hires stay throughout the busy season.

Christin Marvin, Restaurant Catalyst and Coach, shared her insights on creating a solid onboarding process and what she’s seen work in other restaurants to increase engagement.

To partner together on creating an onboarding process for your restaurant, let’s connect.

Why is Onboarding Important to Increasing New Employee Engagement? 

Think back on a time when you started a new job. Your feelings were probably teetering between excitement and nervousness—will this be a great opportunity or a professional setback? 

The onboarding experience is a weighted first impression that confirms how the employee feels about accepting the role. 

“First impressions with new hires in a restaurant are undeniably crucial, especially in this day and age when competition is stronger than it’s ever been and applicants are inundated with job alerts on a daily basis,” Marvin said. “The initial experience sets the tone for an employee’s transition into the team and their ability to deliver an exceptional guest experience.”

Refining your onboarding process to be welcoming, professional, and supportive is essential to setting up the new hire for success and increasing the likelihood of giving the job their full attention (rather than putting that energy into looking for another job ASAP).

“Bringing a new employee into an environment with no orientation and no training schedule puts your company at risk and sets the employee up for failure,” Marvin shared. “Everyone wants to be confident in their abilities to do their job and build trust with the company they work for, and those things cannot happen if their initial experience with you is chaotic.” 

Investing the proper attention to your onboarding process gives each new hire a real chance at success and is critical to ensuring your methods effectively increase engagement.

Key Features of a Successful Onboarding Process

Of course, you're already familiar with the technical aspects of onboarding, like filing employment forms and gathering copies of food handler cards. Still, successful onboarding processes go beyond the technicalities and encourage new hires to integrate within the company culture. 

“Firstly, restaurant managers need to ensure that they are as thoughtful about the employee experience as they are about the guest experience, from the first impression to the last,” Marvin said. “By creating a formal plan for your restaurant’s onboarding process, you ensure that the experience is informative, efficient, interactive, and consistent, providing a solid framework for future success for employees.”

Setting the standard for onboarding through a documented procedure is essential to consistency. You and your managers need a process to refer to and expand upon to ensure your new hires are welcomed, trained, and supported.

“The most common mistake I see restaurant leaders make is not preparing for a new hire to join their team,” Marvin explained. 

So, as you review or create an onboarding process, consider these effective ways to increase new employee engagement.  

Lay the foundation with a welcoming process

As mentioned, first impressions are everything when engaging new hires—so a strong welcome within the first week goes a long way. 

Organize formal introductions with owners and others on the management team. During these sessions, each leader can welcome the new hire and share important information about the business's history, company values, mission and culture, and career opportunities. 

Marvin shared that a thoughtful welcome is integral in fostering an inclusive workplace ambiance and ensuring new hires feel seen as a valued asset to the company’s success. 

Encourage community

Consider a group orientation and training model if you’re onboarding a few new employees simultaneously. 

“One strategy that has worked well with the teams I’ve helped in the past is organizing group orientations to foster a sense of community among new employees,” Marvin said. 

While focusing on introducing new hires to existing team members and leaders is critical, creating camaraderie among new hires can be a great way to ensure a good team dynamic quickly and that those new hires can lean on each other as they learn and grow within the company. 

Incorporate mentorship with star employees

The benefits of identifying a few of your star employees as trainers are endless. 

First, you’re building a mentorship scenario that encourages team connection and ensures new hires are trained in a way you approve. Second, it validates existing team members as leaders within your company, enhancing job satisfaction and increasing retention rates overall.  

Be sure to include these employees in your onboarding plan so that they are trained and aware of their role as mentors. 

Don’t Hesitate To Leverage Technology

“Some establishments I’ve worked with have leveraged technology, incorporating mobile apps and training videos to enrich the onboarding experience, making it both captivating and easily accessible to new employees.” 

We’re seeing many new people enter the hospitality workforce. These folks don’t necessarily have the built-in culinary or service skills needed to provide exceptional service and identify opportunities to enhance it uniquely.

Tools like Rouxbie and Knowbie are fantastic, low-cost additions to your training plan. While you’re training for how things work in your business, these apps can ensure new hires learn foundational knowledge and offer career development opportunities to increase engagement.  

Participate in frequent check-ins

As always, scheduling 1:1 check-ins is a fantastic way to demonstrate your support for a new hire's success. 

“Regular check-ins by leaders and managers with new hires are crucial. Dedicate a few minutes each week to assess the new hire’s progress, acknowledge strengths, and identify areas for improvement,” Marvin said. “Recognizing that employees seek growth and development, and consistent communication about their strengths and weaknesses is key.” 

Investing time in monitoring a new hire's progress will also provide invaluable insight into what is working and what is not working in your onboarding process, allowing you to make adjustments as needed. 

Marvin expressed that an onboarding process incorporating “a blend of personalization, interactive experiences, technology integration, and mentorship forms a robust approach that enables managers and operators to effectively engage new hires, laying the groundwork for sustained success and retention.”  

If you’re looking for guidance on building or reviewing your process for onboarding new employees, don’t hesitate to email Christin Marvin directly at christinlmarvin@gmail.com. 

P.S.

Whenever you are ready, here are 4 ways you can accelerate your leadership development:

1. If you are a restaurant owner looking to develop your leaders and scale your businesses without wasting time and energy so you can achieve work-life balance and make more money, let's connect. Email me at christinlmarvin@gmail.com or text me at 719-494-6074.

2. Tune into No Hesitations Restaurant Leadership Podcast, the show where restaurant leaders learn tools, tactics and habits from the world's greatest operators.Check out episode 24 : How Your People-Pleaser Leadership is Holding You Back from Being Successful and Happy in Hospitality.

(Rest assured, I won't attempt to sell you anything.)

3. Promote yourself to a network of national restaurant leaders by sponsoring this newsletter.

4. Each week, hospitality leaders learn valuable tools and resources to shift from simply surviving to thriving right here.

Subscribe to my newsletter to receive these helpful tips directly in your inbox.

The Secret to Becoming a More Confident Leader: 5 Ways to Ditch Imposter Syndrome

A 3 min read.

In the fast-paced and demanding world of the restaurant business, leadership plays a crucial role in the success of an establishment. However, many aspiring restaurant leaders find themselves grappling with a formidable adversary: imposter syndrome. This psychological phenomenon, characterized by persistent self-doubt and a fear of being exposed as a fraud, can hinder personal and professional growth. 

In this article, I will delve into the origins and manifestations of imposter syndrome in the restaurant industry and explore five effective strategies to overcome it, ultimately painting a vivid picture of what confident leadership looks like without its shackles.

To banish imposter syndrome forever, let’s connect.

Understanding Imposter Syndrome

Imposter syndrome, first identified by psychologists Pauline Clance and Suzanne Imes in the 1970s, refers to an individual's inability to internalize their accomplishments and a persistent fear of being exposed as a fraud, despite evidence of their competence. It often stems from an underlying belief that success is attributed to luck rather than personal capability.

Imposter Syndrome in the Restaurant Business

In the dynamic and competitive world of restaurants, imposter syndrome can manifest in various ways, hindering the growth and effectiveness of leaders. 

Constantly comparing oneself to others, fear of failure, and difficulty accepting praise are common signs of imposter syndrome within the restaurant industry. 

Leaders may find themselves questioning their decisions, feeling undeserving of their positions, and struggling to assert their authority.

Overcoming Imposter Syndrome in Restaurant Leadership

1. Acknowledge and Normalize Feelings:

   The first step in overcoming imposter syndrome is acknowledging its presence. Understand that these feelings are common and affect even the most accomplished individuals. By normalizing these emotions, restaurant leaders can begin to separate their self-worth from their achievements.

2. Set Realistic Goals and Celebrate Achievements:

   Break down larger goals into smaller, achievable tasks, and celebrate each accomplishment. This practice helps shift the focus from perceived failures to tangible successes, boosting confidence and combating imposter syndrome.

Grab a copy of this guide by emailing me at christinlmarvin@gmail.com and put “imposter syndrome,” in the subject line.

3. Seek Mentorship and Support:

   Surround yourself with mentors and a supportive network within the restaurant industry. Discussing challenges and seeking guidance from experienced professionals can provide valuable insights, reassurance, and a sense of belonging.

4. Invest in Continuous Learning:  

Embrace a growth mindset by continuously seeking knowledge and refining your skills. Attend workshops, conferences, and training programs to stay updated on industry trends and best practices. The pursuit of knowledge fosters confidence and competence.

5. Practice Self-Compassion:

   Replace self-criticism with self-compassion. Treat yourself with the same kindness and understanding you would offer to a colleague facing challenges. Recognize that making mistakes is a natural part of the learning process and an opportunity for growth.

Leadership Without Imposter Syndrome

Picture a restaurant leader free from the constraints of imposter syndrome. Confident leaders inspire their teams, make decisive decisions, and exude a genuine passion for their work. They foster a positive and inclusive work environment, empowering employees to thrive. By embracing their capabilities and acknowledging their achievements, these leaders radiate authenticity, earning the trust and respect of both their team and customers. 

Ultimately, confident restaurant leaders cultivate a culture of success, where innovation and excellence become the norm. As imposter syndrome dissipates, true leadership flourishes, bringing out the best in individuals and elevating the entire restaurant experience.

P.S.

Whenever you are ready, here are 4 ways you can accelerate your leadership development:

1. If you are a restaurant owner looking to develop your leaders and scale your businesses without wasting time and energy so you can achieve work-life balance and make more money, let's connect. Email me at christinlmarvin@gmail.com or text me at 719-494-6074.

2. Tune into No Hesitations Restaurant Leadership Podcast, the show where restaurant leaders learn tools, tactics and habits from the world's greatest operators.Check out episode 24 : How Your People-Pleaser Leadership is Holding You Back from Being Successful and Happy in Hospitality.

(Rest assured, I won't attempt to sell you anything.)

3. Promote yourself to a network of national restaurant leaders by sponsoring this newsletter.

4. Each week, hospitality leaders learn valuable tools and resources to shift from simply surviving to thriving right here.

Subscribe to my newsletter to receive these helpful tips directly in your inbox.

10 Step Guide to Setting Boundaries for Restaurant Leaders

A 3 min read.

Why Boundaries Matter for Restaurant Leaders

As a restaurant leader, navigating the fast-paced and demanding environment of the food industry can be overwhelming. Setting boundaries is crucial for maintaining a healthy work-life balance, fostering positive team dynamics, and ensuring sustainable success.

Without clear boundaries, leaders risk burnout, decreased productivity, and strained relationships within the team. 

This guide aims to provide restaurant leaders with a strategic 10-step approach to setting effective boundaries that will contribute to both personal and professional growth.

To find more work-life balance, let’s connect.

Step 1: Reflect on Your Values and Priorities

Begin by identifying your core values and priorities. Understanding what matters most to you will help establish a foundation for setting meaningful boundaries that align with your goals and aspirations.

Step 2: Define Clear Expectations

Communicate transparent expectations to your team regarding roles, responsibilities, and work hours. Clearly defined expectations create a structured environment that minimizes confusion and enhances efficiency.

Step 3: Learn to Say No

Recognize the power of saying no when necessary. Prioritize tasks based on importance and feasibility, allowing you to focus on what truly matters for the success of the restaurant and your well-being.

Step 4: Delegate Effectively

Empower your team by delegating tasks efficiently. Trusting your staff to handle responsibilities not only eases your workload but also fosters a sense of ownership and skill development among your team members.

Step 5: Establish Work-Life Boundaries

Clearly separate work and personal time. Set specific hours for work-related tasks and commit to unplugging during designated personal time. This ensures a healthier work-life balance and prevents burnout.

Step 6: Prioritize Self-Care

Recognize the importance of self-care in maintaining optimal performance. Schedule regular breaks, exercise, and engage in activities that promote mental and physical well-being.

Step 7: Communicate Openly with Your Team

Maintain open lines of communication with your team. Encourage them to voice concerns and provide feedback. This fosters a collaborative environment and helps address issues before they escalate.

Step 8: Set Boundaries on Technology Usage

Establish guidelines for technology usage during non-working hours. Define when it is acceptable to contact you and your team, creating a more balanced relationship with digital communication.

Step 9: Regularly Evaluate and Adjust Boundaries

Review and adjust your boundaries regularly. As circumstances change, be flexible in adapting your approach to ensure continued effectiveness.

Step 10: Lead by Example

Demonstrate the importance of boundaries by embodying them in your own behavior. Show your team that a balanced and well-structured approach is key to achieving sustainable success.

Envisioning Success Through Boundaries

By implementing these steps, restaurant leaders can create a harmonious work environment, foster strong team dynamics, and achieve long-term success. Imagine a future where your restaurant thrives, your team is motivated and satisfied, and you enjoy a fulfilling work-life balance. Setting boundaries is not just about managing tasks; it's about creating a sustainable and rewarding journey for both you and your team. Embrace these principles, and watch your restaurant and personal life flourish.

P.S.

Whenever you are ready, here are 4 ways you can accelerate your leadership development:

1. If you are a restaurant leader looking for a strategic partner to overcome burnout, reignite your passion or increase retention in your restaurant, let's connect. Email me at christinlmarvin@gmail.com or text me at 719-494-6074.

2. Tune into No Hesitations Restaurant Leadership Podcast, the show where restaurant leaders learn tools, tactics and habits from the world's greatest operators.Check out episode 24 : How Your People-Pleaser Leadership is Holding You Back from Being Successful and Happy in Hospitality.

(Rest assured, I won't attempt to sell you anything.)

3. Promote yourself to a network of national restaurant leaders by sponsoring this newsletter.

4. Each week, hospitality leaders learn valuable tools and resources to shift from simply surviving to thriving right here.

Subscribe to my newsletter to receive these helpful tips directly in your inbox.

Mastering Success: The Art of Being a Clear and Concise Leader in the Restaurant Industry

A 3 min read.

In the dynamic and fast-paced world of the restaurant industry, effective leadership is crucial for success.

As a restaurant leader, the ability to be a clear and concise leader can make all the difference in achieving your goals and creating a thriving work environment.

In this blog, we'll explore what it means to be a clear and concise leader, how it translates to the restaurant setting, and provide five actionable tips to help you become a more effective leader.

If you are wanting to be a more effective leader, let’s connect.

Defining a Clear and Concise Leader:

A clear and concise leader is someone who communicates with transparency, precision, and purpose.

In the context of a restaurant manager, this means being able to convey expectations, instructions, and feedback in a straightforward manner, fostering a positive and efficient work environment.

What It Sounds Like in a Restaurant:

In a restaurant setting, a clear and concise leader can be identified by their ability to articulate expectations, delegate tasks, and provide constructive feedback in a manner that is easily understood by the team.

Effective communication ensures that everyone is on the same page, leading to increased productivity, improved morale, and a more cohesive work environment.

Tips for Becoming a Clear and Concise Leader:

1. Establish Clear Expectations:

   Clearly communicate your expectations to your team.

Outline specific goals, standards, and responsibilities, ensuring that everyone understands their role in achieving success.

Use straightforward language to avoid ambiguity.

2. Active Listening:

   Actively listen to your team members' concerns, feedback, and suggestions.

This not only demonstrates respect but also allows you to address issues promptly and make informed decisions.

Encourage open communication and create a culture where everyone feels heard.

3. Provide Constructive Feedback:

   When providing feedback, be specific, constructive, and timely.

Highlight both strengths and areas for improvement.

Avoid vague or overly critical statements, and focus on actionable steps for growth.

This approach fosters a culture of continuous improvement.

4. Master the Art of Delegation:

   Delegate tasks effectively by assigning responsibilities based on team members' strengths and expertise.

Clearly communicate expectations, deadlines, and desired outcomes.

Empower your team to take ownership of their roles, promoting a sense of accountability.

5. Lead by Example:

   Demonstrate the behavior and work ethic you expect from your team.

A clear and concise leader sets the standard through their actions.

By modeling professionalism, dedication, and a positive attitude, you inspire your team to follow suit.

Here are some additional resources I’d recommend to build this skill:

1. Books:

    "Leaders Eat Last" by Simon Sinek

   "The One Minute Manager" by Kenneth Blanchard and Spencer Johnson

2. Find a Coach

   Working with a coach can help you enchance your self awareness and remove hidden obstacles that are standing in the way of helping you be the communicator you want to be.

3. Networking Events:

   Attend industry conferences, seminars, and networking events to connect with experienced leaders, share insights, and learn from successful professionals in the field.

Becoming a clear and concise leader in the restaurant industry is a journey of continuous improvement.

By establishing clear expectations, actively listening, providing constructive feedback, mastering delegation, and leading by example, you'll create a positive and efficient work environment that not only benefits your team but also helps you achieve your goals as a restaurant manager.

Invest in your leadership skills, embrace learning opportunities, and strive for excellence in every aspect of your role.

P.S.

Whenever you are ready, here are 4 ways I can support you:

1. Tune into No Hesitations Restaurant Leadership Podcast, the show where restaurant leaders learn tools, tactics and habits from the world's greatest operators. Check out this week’s latest episode.

2. If you are a restaurant leader looking for a strategic partner to overcome burnout, reignite your passion or increase retention in your restaurant, let's connect. Email me at christinlmarvin@gmail.com or you can even text me at 719-494-6074.

(Rest assured, I won't attempt to sell you anything.)

3. Promote yourself to my network of national restaurant leaders by sponsoring this newsletter.

4. Each week, I provide hospitality leaders with valuable tools and resources to shift from surviving to thriving by embracing mental fitness. Subscribe to my newsletter below to receive these helpful tips directly in your inbox.